Clotsy Gift Card
Designed to last, designed for the planet
Conscious comfort: Feel yourself at all times
Fashion made for women who want to change the world
GIVE A BETTER FUTURE
Do you want to give the ideal gift but you don't know if you're going to choose the right model and size?
At Clotsy we make it easy for you, choose the card you want to give and that's it! Let the lucky person choose his/her favorite garment to take care of the planet.
How to use it
The card can be redeemed on all products on the website and in the physical shop.
You can use it whenever you want, it has no expiry date. Valid on orders of greater or lesser value than the card. The unused amount will be saved and can be topped up with another payment method if necessary.
Shipping, exchanges and returns
Once you have placed your order, the card will be sent to the e-mail address you provide us with. It can be yours or that of the person you are giving the gift to, but bear in mind that it will arrive at the same time.
Can't find what you are looking for or have any doubts? Write to us in the chat on our website or at info@clotsybrand.com.
Exchanges and returns are carried out as usual.
In the case of returns, orders placed with the gift card will be refunded to the same card with which it was paid.
You usually ask us
DO YOU MAKE EXCHANGES AND RETURNS?
Yes, we offer the possibility of exchanges and returns in case our clients are not satisfied with their order.
If you wish to make an exchange, you can do so free of charge within 15 days of receiving the product. To do so, you must contact us by email at hola@clotsybrand.com and provide us with the details of the product you wish to exchange with your order number and the new product you wish to receive. Once we have received the original product in perfect condition, we will proceed to send the new product to the address indicated.
As for returns, these can be made within 15 days of receiving the product. However, we must mention that the costs of handling the return will be deducted from the price of the original order (in the peninsula €4.90). That is, the amount to be returned to the customer will be the original price of the product minus the corresponding shipping and handling costs.
It is important to note that to make any exchange or return, the product must be in perfect condition and with its original label intact.
WHY IS CLOTSY A SUSTAINABLE CLOTHING STORE?
Clotsy Brand is a sustainable clothing store for several reasons. Firstly, we use sustainable, organic or recycled materials in our products, such as organic cotton, linen, tencel, viscose, recycled bottles etc... In addition, we make sure that our suppliers also follow sustainable and ethical practices.
Secondly, the brand is concerned about reducing its environmental impact. For example, we use natural and non-toxic dyes in our products, trying to minimise the amount of waste and emissions they generate. In addition, our clothes have been designed in Spain and made on the Peninsula.
DO YOU SHIP TO ALL OF SPAIN?
Yes, and also to the Balearic and Canary Islands. We offer standard shipping through trusted parcel services and with an estimated delivery time of between 2 and 3 business days, depending on the destination location. We also offer express shipping with a delivery time of 24-48 business hours for those customers who need their order urgently. In addition, once you place your order, we will provide you with a tracking number so you can track the status of your shipment at all times.
DO YOU PRODUCE IN SPAIN?
We design our garments in Spain and produce them on the Iberian Peninsula, which allows us to control the entire production process and ensure that our quality and sustainability standards are met.
We work with local workshops that share our values and help us ensure that our garments are produced ethically and responsibly. Plus, by producing locally, we reduce our carbon footprint and support the local economy.
DO YOU HAVE A PHYSICAL STORE?
Yes, you can visit us at our sustainable clothing store in Valencia, where you can find all our clothing and products. However, if you're not in Valencia, you can also find our products at various retail locations throughout Spain.
We work with select sustainable shops and boutiques that share our values of sustainability and ethical production. You can find the full list of our stores here .