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Refund policy

EXCHANGES will be made within a maximum period of 30 days from receipt of the product:

  • You can request the exchange of the product within this period through our contact form located on our website or by email: info@clotsybrand.com.
  • When making the exchange, you must indicate the order number and the garment you wish to exchange.
  • The transport agency GLS will collect the product from the address you indicate or you can take the product to one of its official branches.
  • CLOTSY BRAND will be responsible for the costs incurred in the exchange.
  • If the amount of the product to be exchanged is different from the amount originally purchased, you will be reimbursed for this amount when the product is returned. Once we send you the new product you have chosen, you will be charged the corresponding amount.
  • In order to be able to exchange or return the garment, it must be in good condition, without damage or signs of use and with the labels in the same condition as they were sent. Those garments that show some kind of damage or repair are not susceptible to be exchanged or returned.
  • After 30 days, no exchanges will be accepted for any reason whatsoever.
  • Purchases made during the Zero Waste Sale will not be exchanged.
  • Purchases made in Outlet can only be exchanged.

RETURNS will be made within a maximum period of 30 days from receipt:

  • During this period, you must contact us through our contact form located on our website or through the mail info@clotsybrand.com.
  • You must indicate the reason for the return and send us the product (see shipping costs). The GLS transport agency will collect the product from the address you indicate or you can take the product to one of its official branches.
  • The direct cost of returning the product will be borne equally by Clotsy Brand and the customer, so that, when returning the product, the amount of the shipping cost will be discounted.
  • The return will be carried out in the same way in which the payment was made.
  • In order to be able to exchange or return the garment, it must be in good condition, without damage or signs of use and with the labels in the same condition as they were sent. Those garments that show any type of damage or repair are not susceptible to be exchanged or returned.
  • Once we receive the products, we have 15 days to return the order.
  • If you have made a donation/tip at the time of purchase, this amount will not be refunded with the return of the product.
  • Purchases made in the Zero Waste Sale are non-refundable.
  • Purchases made in Outlet are non-refundable.