Privacy policy

Personal Data Protection Policy

The owner of the website and responsible for the treatment, CLOTSY BRAND, S.L. with address at Plaza Honduras 26, bajo izq (46022) Valencia and CIF: B-02993038 is the owner of the Portal and makes it available to Internet users, in order to provide information about the services provided by CLOTSY BRAND, S.L., as well as to allow the provision of services through the Portal.

Contact details

For any management or request regarding the privacy of CLOTSY BRAND, S.L., the user may contact our e-mail address at info@clotsybrand.com.

1.- Purpose For what purposes do we process your data?

CLOTSY BRAND, S.L. informs the user of the existence of a personal data processing system (called "WEB USERS") created with the data obtained on the website by and for CLOTSY BRAND, S.L. and under its responsibility.

This processing has been created for the purpose of providing information on the provision of the services offered by the Portal, as well as to attend to and manage the queries made by users through this channel.

The retention periods for the data provided by users through the forms on the website are as follows:

In the case of queries: Once the query has been answered, the current year.

In the case of contracting any of our services: For the duration of the contractual relationship.

2.- Legitimation What is the legitimation for the treatment of your data?

The legal basis for the processing of users' personal data is the consent of the data subject.

Likewise, the prospective offer of services is based on the consent requested from the user without the withdrawal of this consent conditioning the execution of other purposes.

Users are under no obligation to provide us with their personal data, but if they do not provide us with the minimum data requested, they will not be able to carry out the operations offered online on our website, such as dealing with queries, contacting us, leaving a comment, participating and/or accessing certain sections of the website.

Furthermore, we inform you that users may revoke their consent to the collection and processing of their personal data at any time, by means of the procedure we establish for this purpose, without this affecting the lawfulness of the processing based on consent prior to its withdrawal.

3.- Recipients To which recipients will your data be communicated?

The data collected on this website through the corresponding forms will not be transferred to third parties and may only be communicated to other companies that are responsible for the processing of personal data, and that will only process the data in accordance with the strict indications that CLOTSY BRAND, S.L. establishes with these persons in charge. In any case, the data will be communicated within the European Union and only for the aforementioned purposes.

4.- Rights What are your rights when you provide us with your data?

Users of the website owned by CLOTSY BRAND, S.L. are guaranteed the rights established in the legislation on Personal Data Protection:

Firstly, users have the right to obtain confirmation as to whether or not CLOTSY BRAND, S.L. is processing personal data concerning them.

Users will have the right to access their personal data, as well as to request the rectification of data that is inaccurate or, where appropriate, request its deletion, opposition or limitation when, among other reasons, the data is no longer necessary for the purposes for which it was collected, as well as portability in order to provide their personal data to a new data controller.

Users have the right to oppose the processing of their personal data, so CLOTSY BRAND, S.L. will stop processing their data, unless there are legitimate, compelling reasons, or the exercise or defence of possible claims.

Users have the right to request CLOTSY BRAND, S.L. to limit the processing of their personal data when the requirements of EU Regulation 2016/679 and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights are met.

CLOTSY BRAND, S.L.
informs you that it has implemented the necessary technical and organisational security measures to guarantee the security of your personal data and prevent its alteration, loss, processing and/or unauthorised access, in accordance with the provisions of the RGPD 2016/679 of 27 April 2016 and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights.



Finally, we inform that any interested party may file a complaint with the Spanish Data Protection Agency, especially when they have not obtained satisfaction in the exercise of their rights.



In the following link you will find more information about complaints to the Spanish Data Protection Agency:

https://sedeagpd.gob.es/sede-electronica-web/vistas/infoSede/tramitesCiudadano.jsf

5.- Commercial Communications


CLOTSY BRAND, S.L.
may send commercial communications by any means with full respect for the legislation in force on personal data protection.

For commercial communications sent by e-mail and equivalent means in compliance with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the consent of the User will be duly obtained at the time of collecting the corresponding data.

Users may revoke their consent to receive personal communications at any time by simply notifying CLOTSY BRAND, S.L. at our e-mail address info@clotsybrand.com.

6.- Text Marketing



We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with office at Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.