Clotsy Gift Card
GIVE A BETTER FUTURE
Do you want to give the ideal gift but you don't know if you're going to choose the right model and size?
At Clotsy we make it easy for you, choose the card you want to give and that's it! Let the lucky person choose his/her favorite garment to take care of the planet.
How to use it
The card can be redeemed on all products on the website and in the physical shop.
You can use it whenever you want, it has no expiry date. Valid on orders of greater or lesser value than the card. The unused amount will be saved and can be topped up with another payment method if necessary.
Shipping, exchanges and returns
Once you have placed your order, the card will be sent to the e-mail address you provide us with. It can be yours or that of the person you are giving the gift to, but bear in mind that it will arrive at the same time.
Can't find what you are looking for or have any doubts? Write to us in the chat on our website or at info@clotsybrand.com.
Exchanges and returns are carried out as usual.
In the case of returns, orders placed with the gift card will be refunded to the same card with which it was paid.
Returns, changes and shippings
When will you receive your order?
¡We will prepare your order ASAP!
Once you complete ypur order, you will receive it in 3-4 working days.
If your product is produced on demand or is in pre-sale, please check the date in the item description or write us on the web chat.
Do you have any question?
Write to us by WhatsApp or email info@clotsybrand.com.
Marta and Ángela are always there to help you with any questions you may have, whether it's about shipping, sizing or any special requests.
We're listening!
Do you accept returns and exchanges?
What would be the point of a sustainable garment that you can't wear?
If you don't get the size right and need to exchange or return it, you have 15 working days to arrange it.
Email us at info@clotsybrand.com and we'll be happy to help you.
FAQs
How do we produce our garments?
At Clotsy we design and produce all our garments in local workshops in Spain and Portugal, ensuring ethical working conditions and reducing our environmental footprint significantly.
How do I wash our garments?
You can wash by hand or in the washing machine, although in any case, we recommend always washing in cold water or at a very low temperature (30ºC), to care for and extend the life of the garment. In addition, always wash the garment inside out, to avoid rubbing and to extend its useful life.
How do I choose my size?
In each product we indicate the measurement guide, as well as the size and height of each model. However, if you need personalised help, you can write to us via the chat on the website.
Where can I try on your clothes?
At the moment, it's not possible to try on our clothes in Europe. But you can always recommend us to your favourite sustainable shop so you can try them on.
