Short Green Flower

Yes, we offer the possibility of exchanges and returns in case our clients are not satisfied with their order.

If you wish to make an exchange, you can do so free of charge within 15 days of receiving the product. To do so, you must contact us by email at hola@clotsybrand.com and provide us with the details of the product you wish to exchange with your order number and the new product you wish to receive. Once we have received the original product in perfect condition, we will proceed to send the new product to the address indicated.

As for returns, these can be made within 15 days of receiving the product. However, we must mention that the costs of handling the return will be deducted from the price of the original order (in the peninsula €4.90). That is, the amount to be returned to the customer will be the original price of the product minus the corresponding shipping and handling costs.

It is important to note that to make any exchange or return, the product must be in perfect condition and with its original label intact.

Clotsy Brand is a sustainable clothing store for several reasons. Firstly, we use sustainable, organic or recycled materials in our products, such as organic cotton, linen, tencel, viscose, recycled bottles etc... In addition, we make sure that our suppliers also follow sustainable and ethical practices.

Secondly, the brand is concerned about reducing its environmental impact. For example, we use natural and non-toxic dyes in our products, trying to minimise the amount of waste and emissions they generate. In addition, our clothes have been designed in Spain and made on the Peninsula.

Sí y también a las islas Baleares y Canarias. Ofrecemos envío estándar a través de servicios de paquetería de confianza y con un tiempo de entrega estimado de entre 2 y 3 días hábiles, dependiendo de la ubicación del destino. También ofrecemos envío express con un tiempo de entrega de 24-48 horas hábiles para aquellos clientes que necesiten su pedido de manera urgente. Además, una vez que realizas tu pedido, te proporcionaremos un número de seguimiento para que puedas rastrear el estado de tu envío en todo momento.

Diseñamos nuestras prendas en España y las producimos en la península ibérica, lo que nos permite controlar todo el proceso de producción y asegurarnos de que se cumplan nuestros estándares de calidad y sostenibilidad.

Trabajamos con talleres locales que comparten nuestros valores y nos ayudan a garantizar que nuestras prendas se produzcan de manera ética y responsable. Además, al producir localmente, reducimos nuestra huella de carbono y apoyamos la economía local.

Yes, you can visit us at our sustainable clothing store in Valencia, where you can find all our clothing and products. However, if you're not in Valencia, you can also find our products at various retail locations throughout Spain.

We work with select sustainable shops and boutiques that share our values ​​of sustainability and ethical production. You can find the full list of our stores here .